Enhance Omnichannel Engagement.
Uplift Customer Experience.

Ensure seamless CX with guides for support agents & self-care assistance powered by digital interactions across customer touch points.

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Business Challenges

Bulky information stored in different formats can pose as a roadblock, making processes slower and customer experiences flawed. There would be numerous other obstacles that businesses would have to overcome, but don’t let managing information be one.

Data in
Silos

Information stored in silos can be vulnerable in departments that are not well connected.

Scattered
Information

Unorganized data creates complexities during customer interactions that leads to slower resolution delivery.

Unusable
Data

Bulky content available to customers is usually not actionable, leading to unsatisfactory experiences.

Inconsistent
Communication

Varied information communicated differently across touch points creates gaps in resolution delivery.

Training &
Quality Control

Inefficient management of training resources becomes a problem while training new joinees and CX agents.

Case Studies

Simplified & Intuitive Engagement

Assisted Channels

Boost agent productivity in call handling with easy-to-navigate tools. Resolve queries quickly by giving agents confidence to locate information on a unified space. Speed up the employee on-boarding process with self learning activities and provide information updates proactively. Scale your knowledge base for delightfully treating customers on every experience.

Contact Centers
Retail
Field

Digital Channels

Tech driven knowledge management with multilingual capability helps streamline process efficiency. Eliminate content chaos and ensure support agents are delivering the most useful information. Set desired guidelines by scheduling posts and rating content. In-app support helps achieving satisfactory results in reaching customers on time & accurately.

Bot
App
Website

Our expertise in industry driven framework

Features For

Authors & CX Heads

Track & create reports of data performance summaries, agent productivity. Derive quantitative insights on user activity, observe mostly searched web pages, articles to avoid providing repetitive responses to customers. Create data driven decisions and roles to users, manage designations and activities.

Front Liners

Ensure teams are aligned on a centralized platform and are up-to-date with information. Knowledge oriented tools help agents being intuitive & consistent in processes and leads to improved first call resolution (FCR), reduced Average Handling Time (AHT) and enhanced Customer Satisfaction (C-SAT).

Customers

Enable tools that provide customers the real-time view of resolutions. Leverage self-care to lessen query load on agents’ end and give customers the opportunity to navigate themselves toward finding their solution. Configure details in the form of visual guidance on digital channels.

Easy to Switch

Porting to KnowMax is a simplified process.

What Our Customers Say

Integrations Across

Next in queue

3rd Party
Applications

Custom CRM

Chatbots

OMS Platform

Created to be found

With KnowMax, you can empower customer experience by delivering quick, appropriate, and effectively engaged responses while giving assistance.

  • Omni-channel support
  • NLP Ready
  • Predictive search and findability
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