Helping People Help Others: Knowledge Management for NGOs

Posted On: July 26, 2019

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Knowledge is of limited organizational value if it is not managed smartly. The ability to collect and apply knowledge of an organization’s members is fundamental to a firm’s ability. Most organizations already have a vast reservoir of knowledge in a wide variety of organizational processes, best-practices, technical know-how, customer trust and value strategies, culture, and norms. However, this knowledge is scattered carelessly and mostly unrecognized because of poor management.

Many of the modern organizations have to cope with intensified challenges in their work environment which includes increased customer influence, competition over enhanced CX, product and customer life cycles, continuous and accelerated technological changes. These challenges have created new levels of complexities in work-flows both in corporate and non-profit organizations. In order to be creative in the marketplace, organizations have to nurture their creative skills involving the identification of necessary and strategic knowledge within the organization and finding optimal ways of utilizing the knowledge.

So, how organizations who don’t work for profit, can leverage knowledge management software?

Let’s take a look

Role of non-profit organizations

The non-profit organizations or we can say NGOs create opportunities for the benefit of society and the people who work for it aim to serve selflessly. Irrespective of the scale of an organization, maintaining relations in society and performing social responsibility are not easy and take a lot of information and assistance while dealing with factors like

  • Context and situation understanding

As per several customs, institutions, laws, and economy, awareness of each bit of information is required for enhancing organizational value. Not only handling the bulk of content in form of journals, reports, media, documents but the other forms like website integration, government URLs, third party links are supposed to benefit in improving these parts of knowledge. Also, it is a time-consuming activity for NGOs to implement smooth work management.

  • Manage Funding & contacts

Think of too many delegates, organizations, countries, donors, proposals who are all connected to just one service, but keeping records, evaluating the funding in pile of that database files, linking invoices to donors, curating and sending attachments to clients can end up in hectic task when not managed properly. Arranging all of the data in well-curated and system supported format is essential.

KM as a helping hand

Knowledge management practices in NGOs are generally implemented similarly as for other business companies. When we talk about categorized and seamlessly curated content than it does not solely depend on human involvement. Knowledge management software works on the technology backed by artificial intelligence means in today’s world of digital transformation, KM acts as a self-service tool that involves more technology and less manpower. Seems effective already? Take a glance over some of the benefits which this self-service software can provide.

  • In the process of situation awareness, information sharing and collaboration within the organization, knowledge base enable self-service tools for easy findability of information like contacts of delegates, their funding invoices for that not only lead to capturing and storing of lengthy information but share it effectively with co-workers.
  • Knowledge of content can be stored in the form of FAQsand Decision Trees that will be empowered by knowledge base software. Through this, you can drive self-care in the organization and develop internal work efficiency.
  • AI-backed knowledge base software can also help in troubleshooting issues. For example, a client is not able to track or find reports you might have shared, but with the features like URL integration and media uploading in multiple file format, it gets easier for you to justify the reports you have created.

In this way, knowledge base software ensures the sustainability and credibility of projects in an organization. The non-profit organizations can do a lot of tasks in less time while not pondering over how to access loads of information. Contact us to initiate the best knowledge practices at your organization and we will guide you!

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