Build bots for seamless conversations. Not just interactions. Understand your customers by leveraging the power of human-like AI conversations. Provide information relevant to customers. Make bots efficient, reliable, instantaneous and with receptive conversational interfaces. Aim to enrich and streamline CX.
Our AI-powered framework will structure your knowledge base, enabling your bot to deliver contextual answers.
A bot powered by Knowmax can be adaptive to customer’s speech, phrases that eliminates the language barriers.
NLP curated content empowers your bot to understand and capture user sentiments while delivering accurate responses.
Assist your support teams to handle queries quickly by making simplified interactions and enabling seamless communication.
Our built-in components like decision trees with the features such as quick findability, predictive search helps your bot deliver quick answers.
With an intelligent bot as your customer’s first point-of-contact, ensure convenience in communication for CX teams.
Next in queue
Artificial Intelligence has clearly opened doors for enterprises to automate processes & increase real-time interactions through virtual assistants . AI chatbot as the perfect specimen of self-service is paving a tech-driven way for businesses to digitally handle customers’ queries. Being a powerful digital tool, AI chatbot is helpful for customers who want faster responses to their questions & for agents to provide instant solution. Enabling virtual assistants reduce extra support costs.
End Consumers Served
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams.
KocharTech through their Knowmax "Knowledge Management Platform has expanded our capabilities in terms of communication, accessibility and sharing of information about products and services with our end customers through digital and assisted channels both - using Picture Guides for pictorial support for various use cases and Al based knowledge base, becoming brain to our Chabot "Saeed". This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer to our goal ongoing digital.
Exactly what we needed!! Completely understood our problem and provided a service that
complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.