Content Management enables easy findability across channels

Our content management system customizes your knowledge base, making it a valuable resource for agents & customers. And this structured information can be used for internal management purposes as well as for deployment of self-help pages & FAQs.

  • Structured and precise knowledge
  • Easy navigation towards solutions
  • Eliminate language barriers
  • Better usage analytics

Trusted by

Easy to create FAQs and Articles

User
Management

Define roles & rights for providing clear flow of content to customers and internal staff.

Multilingual
Support

With options to view content in 13 different languages; interactions become seamless.

Predictive
Search

Smooth guidance with rich formatted content enabling better search results for agents.

Quick
Findability

With easy to locate tabs, findability becomes much easier strengthening customer experience.

Support all
formats

Upload PDF files, Word Documents, PPT & Excel files for easy search & navigation.

Seamless
Integration

Can easily be integrated with CRM, website, app, bots & FAQs for better experience.

Integrations Across

Next in queue

3rd Party
Applications

Custom CRM

Chatbots

OMS Platform

How can knowledge base enable self-service at digital channels?

A successful self-service can completely be achieved through a centralized knowledge base that spans all digital channels. With easy to curate & utilize self-service tools such as FAQs & Articles; knowledge base streamlines CX processes across website, bot and app. Creation, curation & distribution of content becomes easier through a unified knowledge space; that assists agents in accomplishing customer experience goals with predictive search and multilingual content capabilities.

Numbers that make us proud

20+

Countries

500 Million+

End Consumers Served

4 Billion+

Transactions Processed

What Our Customers Say

Our expertise in industry driven framework

Case studies

Knowledge Hub

Blog

Want to enable self service at your digital channels ?

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