Our content management system customizes your knowledge base, making it a valuable resource for agents & customers. And this structured information can be used for internal management purposes as well as for deployment of self-help pages & FAQs.
Define roles & rights for providing clear flow of content to customers and internal staff.
With options to view content in 13 different languages; interactions become seamless.
Smooth guidance with rich formatted content enabling better search results for agents.
With easy to locate tabs, findability becomes much easier strengthening customer experience.
Upload PDF files, Word Documents, PPT & Excel files for easy search & navigation.
Can easily be integrated with CRM, website, app, bots & FAQs for better experience.
Next in queue
A successful self-service can completely be achieved through a centralized knowledge base that spans all digital channels. With easy to curate & utilize self-service tools such as FAQs & Articles; knowledge base streamlines CX processes across website, bot and app. Creation, curation & distribution of content becomes easier through a unified knowledge space; that assists agents in accomplishing customer experience goals with predictive search and multilingual content capabilities.
End Consumers Served
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams.
KocharTech through their Knowmax "Knowledge Management Platform has expanded our capabilities in terms of communication, accessibility and sharing of information about products and services with our end customers through digital and assisted channels both - using Picture Guides for pictorial support for various use cases and Al based knowledge base, becoming brain to our Chabot "Saeed". This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer to our goal ongoing digital.
Exactly what we needed!! Completely understood our problem and provided a service that
complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.