Decision Trees for seamless guidance to increase customer experience

Our decision tree solution reduces complex interactions to a few clicks, making it easier for customers & support teams to understand technical processes. It combines a set of logical statements that represent a step by step way of finding solution for a given issue.

  • Structured Resolution Delivery
  • Improved First Call Resolution (FCR)
  • Streamlined Customer Experience
  • Reduced Average Handling Time (AHT)

Trusted by

Faster resolution using guided workflows

Guided pathway for
device simulation

Step-by-step work-flow for advanced device configuration and troubleshooting.

Strengthen
NPS

Ensures improvement in net promoter score while emphasizing on key support metrics.

Simplifying
Technicalities

Making information precise by reducing complexities into parts for resolving issues.

Usage
Analytics

Provides analytics about mostly used decision trees and how they have impacted resolution experience.

Customization

Custom made solution available through on-cloud, on-premise delivery models.

Seamless
Integration

Easy integration with CRM, website, app, bots & FAQs enabling better experience.

Integrations Across

Next in queue

3rd Party
Applications

Custom CRM

Chatbots

OMS Platform

How Decision Tree Software helps in enhancing Customer Experience?

Brands today have detailed processes with dynamic changes to serve millennials across the globe. As a CX head it is importance to use a decision tree software to ensure that right information is given to customers across assisted and digital channels. Knowmax is a decision tree software helps you create workflows and publish them at all customer touchpoints using an interactive UI backed with robust analytics.

Numbers that make us proud

20+

Countries

500 Million+

End Consumers Served

4 Billion+

Transactions Processed

What Our Customers Say

Our expertise in industry driven framework

Case studies

Knowledge Hub

Blog

Want to know how Decision Trees can be effective in query resolution?

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