Our decision tree solution reduces complex interactions to a few clicks, making it easier for customers & support teams to understand technical processes. It combines a set of logical statements that represent a step by step way of finding solution for a given issue.
Step-by-step work-flow for advanced device configuration and troubleshooting.
Ensures improvement in net promoter score while emphasizing on key support metrics.
Making information precise by reducing complexities into parts for resolving issues.
Provides analytics about mostly used decision trees and how they have impacted resolution experience.
Custom made solution available through on-cloud, on-premise delivery models.
Easy integration with CRM, website, app, bots & FAQs enabling better experience.
Next in queue
Brands today have detailed processes with dynamic changes to serve millennials across the globe. As a CX head it is importance to use a decision tree software to ensure that right information is given to customers across assisted and digital channels. Knowmax is a decision tree software helps you create workflows and publish them at all customer touchpoints using an interactive UI backed with robust analytics.
End Consumers Served
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams.
KocharTech through their Knowmax "Knowledge Management Platform has expanded our capabilities in terms of communication, accessibility and sharing of information about products and services with our end customers through digital and assisted channels both - using Picture Guides for pictorial support for various use cases and Al based knowledge base, becoming brain to our Chabot "Saeed". This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer to our goal ongoing digital.
Exactly what we needed!! Completely understood our problem and provided a service that
complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.