Visual assistance enable effective resolution delivery. Make agents feel delighted while navigating through solutions. Help support professionals to be smart in delivering satisfactory results when they interact with customers. Foster digital experience in customer service through pictorial guidance.
Keep users engaged through interactive pictures for providing accurate answers.
Make findability easy & provide right information to customers enabling faster resolutions.
Step-by-step visual guides for advanced device configuration and troubleshooting.
Supports multiple devices including Smartphones, Routers, Smart TVs, Wearables.
Integrate with your existing CRM & backend solutions for intelligent troubleshooting.
Available through on-cloud, on-premise, delivery models with multi language options.
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Customer experience is the prime factor for driving growth in industries and knowledge management is assisting enterprises to attain those flourishing opportunities. Knowledge management components enable sure-shot guidance to businesses in customer experience initiatives. With the uncluttered, engaging and innovative interfaces, knowledge management components such as visual guides demonstrate information to customers through pictorial representation. Support agents can use picture guides to get winning results in every interaction with customers.
End Consumers Served
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams.
KocharTech through their Knowmax "Knowledge Management Platform has expanded our capabilities in terms of communication, accessibility and sharing of information about products and services with our end customers through digital and assisted channels both - using Picture Guides for pictorial support for various use cases and Al based knowledge base, becoming brain to our Chabot "Saeed". This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer to our goal ongoing digital.
Exactly what we needed!! Completely understood our problem and provided a service that
complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.