Our learning management solution backed by AI oriented knowledge base enable easier information; creating a faster path to better training. A simpler, intuitive, integrated in the cloud platform that streamlines all the content required for admins to curate well and newbies to learn effortlessly.
Cut down on training costs & make learning fun with proactive notifications of new updates.
Gain comprehensible insights on employees' progress with integrated monitoring and reporting tools.
Ensure convenience in learning with quiz and challenges for enhancing process knowledge.
Easily perform changes, update tasks, assign and manage users with interactive interface.
Use videos and media files for enriching training content to make it perform effectively.
Store all your content on unified space and reduce the risks of losing data.
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Employee training plays a very important role to ensure higher C-SAT and NPS for a brand. An effective learning management software backed with quiz and tests can help you curate effective employee training programs as a part of corporate lms strategy. CX leaders can ensure that their support teams are updated at all times with real time notifications and analytics around performance across LOBs.
End Consumers Served
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams.
KocharTech through their Knowmax "Knowledge Management Platform has expanded our capabilities in terms of communication, accessibility and sharing of information about products and services with our end customers through digital and assisted channels both - using Picture Guides for pictorial support for various use cases and Al based knowledge base, becoming brain to our Chabot "Saeed". This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer to our goal ongoing digital.
Exactly what we needed!! Completely understood our problem and provided a service that
complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.